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Director of Operations/ COO

  • New delhi,
Apply by 26 August 2022

Role description

The role of Chief Operating Officer (COO) is critical to our success. Reporting to the Chief Executive Officer, the COO will be accountable for establishing and delivering excellence across our corporate functions (Finance, IT, HR, etc.).

Key Responsibilities:

To contribute, as part of the Senior Management Team, to the wider strategic development of the organisation.

• To ensure the strategic agenda is effectively translated into clear operational plans.

• To provide advice and challenge to the Chief Executive Officer and other Directors on programme management and execution as a member of the Senior Management Team

• To build strong working relationships with all senior leaders within the organisation, developing a deep understanding of the organisation’s mission and aligning its principles and practices across countries.

• To work effectively with the organisation's board members, ensuring regular and accurate reporting on organisational performance.

To oversee exceptional service delivery to organisation's programmes.

• Construct network-wide systems that strike the most effective balance between central efficiency and schools operating independently where needed.

• Drive efficiency in services provided to programmes ensuring the organisation is able to deliver best value for money and remain within tight operational budgets.

• Roll out effective processes across multiple areas of operations

• Develop and maintain constructive working relationships within the team

To establish and provide effective leadership and management of the organisation's central operational functions.

• Oversee the development and implementation of the financial and other operations (HR and recruitment, IT, Facilities and Governance) of the organisation; to establish effective systems to enable us to manage a network of high performing schools and run other successful education interventions.

• Recruit, support, line-manage and develop highly effective teams in each functional area and school-based operational staff where needed.

• Develop systems to ensure the effective use of data across the organisation, developing appropriate tracking metrics to ensure high-quality service delivery.

• Provide leadership on cross-organisational working, encouraging greater collaboration across functional teams to ensure the provision of coherent, joined-up services.

Functional details:

Person specification

This is an exciting opportunity for a highly motivated individual to play a key role in helping us achieve our bold vision for the future. Our Chief Operating Officer will be a leader of exceptional calibre with the flexibility, tenacity, and enthusiasm to establish a high performing, fast moving, creative environment. The successful candidate will demonstrate the following skills, attributes, and experience.


• A track record of providing strong strategic and operational leadership in a rapidly growing commercial or charitable organisation.

• Proven success in managing multi-functional teams, including finance, in dynamic settings.

• Extensive experience of working with senior internal and external stakeholders.

• Experience of developing effective operational services to support the delivery of wider strategic goals.

Skills and Knowledge

• A detailed understanding of service excellence with the leadership skills to foster a strong service ethos across the central team.

• The intellectual flexibility to participate fully in shaping the strategic and operational future of the network, working with all the senior colleagues in India.

• Strong analytical skills with the ability to spot pragmatic solutions to operational challenges.

• An ability to work successfully under pressure with the capacity to manage competing priorities.

• Exceptional stakeholder management skills with a proven ability to build strong, sustainable relationships with a wide range of individuals.

Personal attributes

• A passion for education and a genuine commitment to the organisation's mission and values.

• The tenacity, flexibility, and resilience to adapt rapidly to changing priorities in a fast-moving, complex environment.

• High levels of personal impact with the ability to command the respect of wide range of senior stakeholders.

• Significant personal drive, energy, ambition, and enthusiasm.

Language skills

• Fluency in English and Hindi

Other factors to consider

• Commitment to equality of opportunity and the safeguarding and welfare of all pupils. This role will be subject to enhanced background checks.

• Willingness to travel internationally and when necessary work outside normal working day for public and other meetings and to achieve deadlines.


Job openings

Open positions

New delhi


Salary range (Annual CTC)
0 - 0
Role Type
senior level
Job Type
full time

Asked questions

  • Please give a brief about your profile

Prefered candidate details



Notice Period

1 months

  • Operations,
  • Business development,
  • Leadership skills,

Bachelor's degree

Other Details