FAQs

Please go through some of our frequently asked common questions

Account

1. How do I reset my password?

You can reset your password here by confirming your old password and entering a new password.

2. How do I change my email address?

Email addresses can’t be updated from the candidate’s profiles. To update your email address please write to info@arthancareers.com

3. How do I update my phone number?

To update your phone number:

  • • Go to the Profile tab.
  • • Click on Edit Details in the Personal Details section.
4. How do I delete or deactivate my account?

To deactivate your account:

  • • Go to the Settings tab.
  • • Click on Deactivate.
5. Will I be able to create another account with the same email address and password if I deactivate my existing account?

If you deactivate your account your credentials still remain in our database though your account ceases to exist. Thus, another id with the same credentials can’t be created. To request for a hard deletion please write to info@arthancareers.com.

6. Will I be able to create a jobseekers account with the same email address and password that I have used for creating an employer's account?

All accounts that are created on the platform must have unique email ids and phone numbers associated with them. Thus, such a case is not possible.

7. Will I be able to create an employer account with the same email address and password that I have used for creating a jobseekers account?

All accounts that are created on the platform must have unique email ids and phone numbers associated with them. Thus, such a case is not possible.

8. How can I check what membership I have?

Membership information can be accessed in the Subscriptions tab of your account.

9. What does the error message “Looks like you have already registered with us. Please sign in to continue” imply?

Since the platform only allows one main employer account per organisation, this error is displayed if the domain name of your email id is already registered on the platform. In such a case, please write to info@arthancareers.com.

10. Why am I not able to receive an OTP on my phone?

OTPs can’t be received over non Indian numbers. For such cases please request them over email.

11. How do I add more than one work experience to my profile?

To add work experience:

  • • Go to the Profile tab.
  • • Click on Add work from the Work Experience section.

Sub User Accounts

1. What are Sub Users?

Sub users have read-only access to main employer accounts and have restricted access to various tabs. The main employer can add other HRs within the same organisation as sub users and assign individual job postings to them.

2. How can I add sub users?

To add sub users:

  • • Sign in to your employer account.
  • • Go to the Sub Admin tab.
  • • Click on Add a sub user.
  • • Once you fill the details and click on add, the system will send a mail with sign in credentials to the added sub user.
  • • Sub users can login using these credentials here.
3. How can I assign sub users to job applications?

To assign sub users:

  • • Sign in to your employer account.
  • • Go to the desired job.
  • • Add the name of the sub admin under Handled By.
4. Can sub users post jobs?

Sub users have read only accesses thus they can’t post jobs.

Newsletter

1. What is the difference between a regular newsletter and a funding newsletter?
  • • A regular newsletter will keep you updated on social sector news and blogs, quarterly project highlights, and current job openings. You can subscribe to this newsletter here. No subscription fee is charged for this.
  • • Funding newsletters contain information about grant opportunities. These are sent to the subscribers on a priority basis. With early grants, you will not only be able to prepare yourself for submitting your proposal on time but will remain ahead of your competitors. You can subscribe to this newsletter by visiting the Funding page, clicking on Subscribe and making the payment.
2. How can I unsubscribe?

To unsubscribe from newsletter updates you can either click on Unsubscribe from the mail or you can write to info@arthancareers.com.

Payment and billing

1. How do I pay for my membership?

You can pay for your membership through Credit/ Debit cards, Netbanking or UPI.

2. How do I renew my membership?

To renew your membership:

  • • Go to the Subscription tab.
  • • Click on Change Plan.
  • • Choose the plan you want to buy and proceed with the payment.
3. What is your refund policy?

We have a “No refund” policy for all subscriptions on our platform. The Terms are mentioned on our website: https://www.arthancareers.com/terms.

4. How can I access my sales receipts?

Sales receipts can be accessed from the Subscriptions tab of your account.

Subscriptions

1. What are the Free, Premium and Premium Plus plans for jobs?

The first job posting is free on the platform. Post that, for any further postings, we have the Premium and Premium Plus plans.

Premium Plan:

After the first free job, for every additional job the employer has to pay Rs 3499, for which he/she can decide the validity within the next 30 days.

Premium Plus Plan:

Under this, the employer gets to post 3 individual postings (with a validity of 30 days) for Rs. 8499. These postings can happen simultaneously or over the period of three months.

2. What are Custom plans?

We also offer customised pricing plans to organisations in case they don’t wish to opt for the Premium and Premium Plus plans. For opting for customized plans, please write a mail to info@arthancareers.com.

3. Do premium and premium plus plans guarantee me an interview call or access to exclusive jobs?

No.

4. Will I be allotted a consultant if I go for a paid subscription?

No.

Funding

1. How do I post a funding announcement?

To post a funding announcement:

Sign up as an Employer.

Go to the Fundings tab and click on Create new funding.

2. What is the funding newsletter? How do I subscribe to one?

Funding newsletters contain information about grant opportunities. These are sent to the subscribers on a priority basis. With early grants, you will not only be able to prepare yourself for submitting your proposal on time but will remain ahead of your competitors.

To subscribe to a funding newsletter:

3. Will our NGO get grants after signing up for the Funding Newsletter?

No, the purpose of this membership service is to provide information resources on how to find grants and donors.

Events

1. How do I post an Event?

To post an event:

  • • Sign up as an Employer.
  • • Go to the Events tab and click on Add a new event.

Refer a friend

1. What is “Refer a friend”?

You can refer your friends to redeem premium and premium plus subscriptions. These referrals can be made from the Referrals tab.

2. When will the referrals be considered successful?

Referrals will be considered successful once the referred user signs up on the platform.

Jobs

1. How can I update my CV on a job application?

To update your CV:

  • • Go to the Profile tab.
  • • Click on Update CV under the CV section.
2. How to apply for jobs?

To apply for jobs:

  • • Go to the Job Board tab.
  • • Select the desired job and click on Apply Now.
3. How to create job alerts?

To create job alerts go to the job description of the job for which you want to create an alert for and click on the bell icon on the top right corner.

4. Where can I see the jobs I've applied for?

To check for applied jobs:

  • • Go to Dashboard.
  • • Click on Jobs Applied.
5. How can I save a job? Where can I find the jobs I have saved?

To save jobs:

  • • Go to Job Board tab.
  • • Select the desired job and click on Save Job.

To check for saved jobs:

  • • Go to Dashboard.
  • • Click on Jobs Applied.
6. How can I post jobs?

To post jobs:

  • • Sign in as an employer.
  • • Go to the Jobs tab and click on Create a new job.
7. Will I be able to edit a job after posting it?

Editing job posts is not possible once the job gets posted.

8. How do I close a job?

To close jobs:

  • • Sign in as an employer.
  • • Go to the Jobs tab, choose the desired job and click on Close Job.

Messages

1. Where do I receive messages from recruiters?

Messages to recruiters can be sent from the Messages tab.

2. How do I send messages to recruiters?

Messages from recruiters can be received in the Messages tab.

3. Can I send messages to Employers in the first place?

No, you can only send messages to Employers if they reach out to you.

Support

1. What type of customer support is available for Premium Members?

All support related messages can be entered in the General Queries and Feedback section on our Contact page. We will reach out to you in 1 business day.