City Head Operations

The City Head will lead and drive the operations for Delhi state and meet the Agency, skilling and livelihood targets. They will establish the program such that youth from target communities experience a best in class learning experience. City Head will set up systems and structures for the teams to establish the culture of learning and safe space.

City Head will develop and manage all stakeholder relations including skilling and placement ecosystem, donors, Government and political wings and volunteers.

The ideal candidate would be someone who is motivated and passionate in working for the underprivileged youth and likes working towards their betterment, has experience in managing a large team size, handled centres in various capacities and has exposure to working with various stakeholders. If you are confident you tick all the boxes, we invite you to apply for this position.

Roles and responsibilities:

● Independently lead centres for enabling thousands of youth from the nearby communities to be formal jobs/self-employed

● Develop and maintain a conducive environment at the centre that enables learning and a feeling of safe space for youth

● Implement the foundation program such that the youth builds ‘agency’ and over time does not need to depend on the Source

● Manage Centres in the region for timely deliverables and high-quality outcomes for all of the stages of the program - Community Outreach to Alumni

● Interfacing with ward – level networks

● Government (Corporators, Ward Officers, PMC personnel) – for mobilization and other support

● NGOs – for mobilization and other support

● Corporates and Establishments – for volunteering, placements and donor/potential donor visits

● Citizens – for volunteering

● Manage brand building activities e.g., Events, which are specific to the centre and help with advocacy with the local economy for youth placements.

Eligibility:

● MSW or Post Graduation in any field

● 10+ years of experience preferably in both social and corporate sectors.

● Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management.

What are we looking for:

● Self-driven, excellent time management and multitasking skills

● Strong people management, project management, and data analytics skill

● Strong orientation towards relationship building and problem-solving

● Proven ability to plan and manage operational process for maximum efficiency and productivity

● Experience with budget and business plan development

● Strong verbal and written communication skills in Hindi and English

Project management

Stakeholder management

Community Engagement

Operations